CURRENC launches cutting-edge SEAMLESS AI tools for financial institutions

CURRENC Group Inc., a global fintech leader renowned for advancing digital remittance and financial inclusion, has unveiled its SEAMLESS AI Call Centre Solutions. This state-of-the-art suite is designed to modernise customer interactions while cutting operational costs and enhancing user satisfaction for financial institutions, government bodies, telecommunications firms, and cryptocurrency platforms.

The SEAMLESS AI suite reflects the growing demand for AI-powered tools in the financial services sector, where efficiency, scalability, and user-centric design are paramount. It introduces an array of sophisticated features that leverage artificial intelligence to streamline processes while ensuring a human-like touch.

Advanced AI Tools for Next-Level Service

The SEAMLESS AI Call Centre Solutions suite comprises three innovative products—Text AI, Voice AI, and Avatar AI—each tailored to address specific aspects of customer service.

Text AI offers a chat-based interface, enabling users to interact with the system in a conversational manner. This tool facilitates real-time product Q&As and delivers personalised follow-ups, making it an essential resource for enterprises aiming to enhance service accessibility.

Voice AI provides hands-free functionality, allowing users to navigate tasks through voice commands. From simple inquiries to complex processes such as Know Your Customer (KYC) verification, this tool ensures an intuitive and seamless journey for customers.

Avatar AI bridges the gap between automation and personalisation by integrating 2D or 3D avatars into customer interactions. These avatars simulate real-life engagement, making query resolution feel approachable and human.

Together, these tools offer 24/7 service across ten languages, catering to the diverse needs of global users. In addition to traditional customer service, the suite is versatile enough to handle marketing campaigns, debt collection, and other operational tasks, boosting its appeal to enterprises.

Expanding AI Horizons With Infrastructure Development

Beyond software, CURRENC is investing heavily in AI infrastructure to support its global ambitions. Plans to develop AI Data Centres (AIDC) and AI-as-a-Service offerings demonstrate the company’s commitment to providing tailored, end-to-end solutions. These advancements are expected to enhance financial institutions’ ability to deploy scalable AI-powered systems.

Alex Kong, Founder and Executive Chairman of CURRENC, stated that SEAMLESS AI marks a pivotal step in the company’s mission to revolutionise financial services. He emphasised that the technology is poised to redefine customer engagement by streamlining processes and reducing costs while delivering exceptional user experiences.

CURRENC’s Journey of Innovation and Inclusion

Founded in 2013, CURRENC has consistently led efforts to provide financial services to underserved communities, particularly migrant workers and underbanked populations in emerging markets. Over the years, the company has achieved impressive milestones, including processing 11 million remittance transactions valued at $4.54 billion in 2023, reflecting a 28% year-over-year increase.

Following its public listing in September 2024, CURRENC has focused on expanding its global footprint, now serving over one million unique users and partnering with more than 5,000 financial institutions in 150 countries. With its latest AI innovations, the company is poised to drive digital transformation across the financial landscape.

Shaping the Future of Financial Services

CURRENC’s SEAMLESS AI Call Centre Solutions signal a new era in customer service, where technology and personalisation converge to deliver unmatched value. By investing in cutting-edge tools and infrastructure, CURRENC is setting a new benchmark for how financial institutions can harness the power of AI to enhance accessibility, efficiency, and customer satisfaction.