CommBank online services disruption causes chaos for customers

Australian banking major Commonwealth Bank (CommBank) services are reportedly in recovery following a significant disruption that affected customers’ access to online banking.

The bank experienced an issue that prevented users from transferring funds within the app and, in many instances, using their cards at checkouts.

CommBank has disclosed that they identified the root cause of the problem, and restoration of services is underway. The bank expressed its apologies to customers who suffered due to the service outage, acknowledging the extent to which customers rely on its services.

Major online disruption hits CommBank : Services gradually restoring. Photo courtesy of Maksym Kozlenko/Wikimedia Commons.

Customers are warned to expect potential delays in payments as the bank gradually brings its services back online. The issue began at the break of dawn, with customers finding themselves unable to log into their online banking services. By midday, the bank confirmed that the glitch had affected “multiple services.”

The service interruption led to an array of customer concerns. Some users took to social media to share that they saw account balances of $0, while others were unable to use EFTPOS services. This significant disruption resulted in a surge of demand at call centres and branches as customers struggled to access their accounts.

The Commonwealth Bank app is widely used, boasting a user base of over 7 million people. This incident underscores the crucial role of reliable online services in the banking sector, especially for leading banks such as CommBank.