Cognizant (Nasdaq: CTSH) has entered into a significant collaboration with Alm. Brand Group, a foremost insurance company in Denmark. This partnership marks a shift in Alm. Brand Group’s outsourcing strategy, transitioning from various vendors to Cognizant. The primary focus is on automating numerous business processes, aiming to elevate efficiency, bolster customer experience, and amplify the group’s competitive edge.

Cognizant’s Role in Automating Traditional Processes

Cognizant is set to automate various insurance policies and administrative tasks, traditionally manual and repetitive. This automation drive is expected to yield efficiency gains, enabling quicker completion of tasks and enhancing customer satisfaction. Cognizant’s expertise, combined with the in-house automation specialists at Alm. Brand Group, will explore further automation potentials.

Leveraging Cognizant’s Centre of Excellence

The collaboration will utilize Cognizant’s Danish and Nordic speaking Centre of Excellence in Vilnius, Lithuania, renowned for its proficiency in insurance and automation. In 2024, Cognizant plans to centralize all of Alm. Brand Group’s outsourced processes in Vilnius, consolidating operations for optimal performance.

Statements from Alm. Brand Group and Cognizant Executives

Camilla Amstrup, Group Executive Director at Alm. Brand Group, highlighted the evolving landscape of business process outsourcing and the necessity of automation for competitive strength. She commended Cognizant’s ability to collaborate on automating business processes.

Thomas Djursoe, Country Manager of Cognizant Denmark, expressed excitement about the partnership. He emphasized the insurance sector’s potential for modernization through automation, citing its effectiveness in enhancing efficiency, reducing costs, and improving customer experience. Djursoe also pointed out that embracing digital transformation positions businesses for future readiness and competitive advantage.

This collaboration between Cognizant and Alm. Brand Group represents a significant step in transforming the insurance sector’s operations through technology, setting a benchmark for digital innovation in the industry.

  Alm. Brand Group, Camilla Amstrup, Cognizant, Denmark, Thomas Djursoe