Cisco to acquire cloud communications software firm IMImobile for $730m

US technology conglomerate Cisco has agreed to acquire UK-based cloud communications software and services provider IMImobile for 595 pence per share or nearly $730 million in cash, including debt of the latter.

IMImobile caters to enterprises and organizations with software and services which enable them to constantly stay connected to their customers via improved interactive channels including social, messaging, and voice.

The company’s Customer Interaction Management (CIM) suite is said to automate, orchestrate, and monitor interactions using disparate back-end systems. This is said to save time and reduce costs for businesses while connecting seamlessly to customers on the devices they select.

Commenting on Cisco acquisition of IMImobile, Jay Patel – IMImobile CEO said: “We are excited to join Cisco and become part of one of the world’s leading technology companies as they seek to enable great customer experiences.

“We believe there will be a world of dynamic, always-on connections between global businesses and their customers and the combination of our respective technologies will enable to us make every interaction matter more for our clients.”

Cisco acquisition of IMImobile. Photo courtesy of Cisco.

Post acquisition, Cisco expects to provide end-to-end customer interaction management solution and rich customer experiences to customer-facing businesses.

IMImobile’s team will join Cisco’s Contact Center business unit headed by Omar Tawakol, vice president and general manager of Cisco Contact Center, which is part of the Cisco Collaboration business.

Jeetu Patel – senior vice president and general manager of Cisco Security and Applications business, commenting on Cisco acquisition of IMImobile, said: “A great customer relationship is built on consistently enjoyable interactions where every touchpoint on every channel is an opportunity for businesses to deliver rich, engaging and intuitive experiences.

“We look forward to working with IMImobile to help create a comprehensive CXaaS solution for the market—one that gives businesses a platform to provide delightful experiences across the entire customer lifecycle journey.”

Cisco acquisition of IMImobile is anticipated to be wrapped up in Q1 2021.