Capita plc has announced securing a substantial new contract, valued at £239 million, to manage the Civil Service Pension Scheme (CSPS) for the UK’s Cabinet Office. This significant 10-year deal, set to commence in September 2025, positions Capita at the forefront of public sector pension management in the UK.

Modernizing Pension Administration with Digital Solutions

Under this new agreement, Capita will undertake the modernization of the pensions administration system, focusing on enhanced system design and digital innovation. A key aspect of this modernization includes the integration of generative artificial intelligence (GenAI) technology. This technological advancement aims to transform the pension experience for CSPS members by providing personalized and engaging digital channels to better manage their retirement savings.

Enhancing Customer Experience and Data-Driven Insights

Capita’s initiative will not only enhance the end-to-end customer experience but also create more intuitive and innovative interactions for both clients and pension members. The use of GenAI technology will enable a data-driven approach, offering greater personalization and insights for employers within the scheme.

Capita’s Commitment to Innovative Solutions

Jon Lewis, Chief Executive Officer of Capita, expressed pride in being selected to administer the CSPS, highlighting the commitment to designing innovative solutions and delivering exceptional customer experiences. He emphasized Capita’s dedication to offering seamless, tailored experiences, and the role of generative AI in achieving new levels of personalization for all CSPS members.

Comprehensive Service Delivery by Capita

In addition to pension scheme management, Capita will be responsible for delivering a range of services including employer and member services, pensions payroll, and administration services related to the Civil Service Compensation Scheme, Civil Service Injury Benefit Scheme, and related finance and accounting services. This contract reinforces Capita’s position as a strategic supplier to the UK Government, showcasing its depth of experience in the regulated pensions market.

  Capita, generative AI, Jon Lewis, United Kingdom