AI-powered patient care? OpenText’s new healthcare solutions at HIMSS 2025 will surprise you!

OpenText has showcased its latest healthcare workflow solutions at the Healthcare Information and Management Systems Society Conference (HIMSS) 2025 in Las Vegas. With healthcare providers facing increasing challenges, including secure patient communications, administrative process automation, and healthcare cybersecurity, OpenText aims to provide AI-driven innovations that streamline operations while ensuring compliance with stringent regulations such as HIPAA and GDPR.

The healthcare industry continues to struggle with fragmented communication systems, inefficient administrative processes, and the growing risk of cyberattacks. A recent study by IMO Health found that only 53% of healthcare leaders are satisfied with their organization’s data quality management, highlighting a major gap in healthcare data security. Staffing shortages further complicate operations, with a 2024 survey by the Commonwealth Fund revealing that over 70% of healthcare centers reported deficits in primary care physicians, nurses, and mental health professionals. These limitations underscore the urgent need for advanced healthcare workflow solutions that optimize efficiency, reduce administrative burdens, and enhance patient care.

What New Healthcare Innovations Will OpenText Introduce?

At HIMSS 2025, OpenText will demonstrate its latest advancements in secure patient communications and healthcare workflow automation, offering solutions that address major operational inefficiencies. The company is expanding its portfolio with AI-powered tools that improve data management, communication, and compliance-driven processes.

One of the key innovations being introduced is OpenText Core Messaging, a Communications Platform as a Service (CPaaS) solution that enables healthcare organizations to consolidate multiple communication channels, including email, fax, SMS, voice, and WhatsApp. This technology enhances secure patient communications, ensuring real-time engagement while maintaining compliance with industry regulations.

Another major highlight is OpenText Process Automation, which is designed to optimize healthcare workflow automation by allowing non-technical staff to create custom workflows with AI-assisted development. This solution integrates seamlessly with OpenText’s Information Archive, enabling healthcare providers to transform unstructured patient data into actionable insights. With healthcare data security becoming increasingly critical, OpenText Process Automation helps organizations manage their digital records efficiently while reducing operational complexity.

How Will OpenText Improve Digital Patient Management?

Digital transformation in healthcare is essential for enhancing operational efficiency and patient outcomes. OpenText is introducing advanced document management solutions that streamline administrative workflows and ensure regulatory compliance.

One of the key tools being showcased is OpenText Fax (RightFax) and OpenText Capture, which facilitate secure digital document management by automating the conversion of paper-based records into searchable digital formats. By leveraging AI-powered technologies like Optical Character Recognition (OCR) and machine learning, this solution ensures that patient charts, discharge summaries, and referral letters are classified, indexed, and seamlessly integrated into existing healthcare systems.

OpenText Core Fax, a cloud-based fax solution, offers an enterprise-grade platform that allows clinicians and healthcare administrators to send and receive secure digital faxes from workstations, email platforms, or electronic health records (EHRs). This eliminates the inefficiencies of traditional paper-based faxing while maintaining compliance with industry standards.

What Role Does OpenText Play in Healthcare Cybersecurity?

With cyber threats targeting healthcare organizations at an increasing rate, OpenText is focusing on healthcare cybersecurity by providing solutions that safeguard sensitive patient data. The OpenText Information Archive helps healthcare providers consolidate structured and unstructured data from multiple legacy systems into a single, highly secure repository. This enables rapid retrieval of patient records, medical images, and financial data without requiring costly legacy infrastructure maintenance.

Compliance-driven by design, OpenText Information Archive ensures that all archived records adhere to HIPAA, GDPR, and other regulatory requirements, providing tamper-proof data storage with detailed audit trails. By integrating this solution with AI-powered security monitoring, healthcare organizations can detect and mitigate potential risks, reducing the likelihood of data breaches and compliance violations.

Why Is OpenText a Leader in Digital Healthcare Transformation?

OpenText has established itself as a key player in healthcare workflow automation, secure patient communications, and healthcare cybersecurity, offering solutions that drive efficiency, enhance patient engagement, and ensure compliance. The company was recently recognized by IDC for its contributions to digital healthcare transformation, particularly in areas such as cloud-based communication and AI-powered automation.

By showcasing its latest innovations at HIMSS 2025, OpenText aims to provide healthcare providers with the tools they need to navigate complex regulatory environments, improve administrative workflows, and enhance patient experiences.