Accenture Federal Services bags $81m contract for AI-driven transformation of social security administration

Accenture Federal Services has clinched an $81 million contract with the Social Security Administration (SSA) to spearhead an ambitious overhaul of the agency’s back-office operations. This contract marks a significant step forward in the deployment of artificial intelligence and machine learning (AI/ML) technologies aimed at modernising the processing of millions of retiree and survivor benefits documents each year. The project is set to transform how the SSA manages and processes these forms, which are currently submitted through email, mail, and fax.

Modernising SSA Operations with Advanced AI and Machine Learning

The Social Security Administration has already implemented an enterprise hyperautomation platform, which leverages advanced deep learning and computer vision to accurately identify and extract data from electronic folders. This platform enhances text extraction and data transcription processes, accelerating overall processing and improving decision-making efficiency while managing costs. The newly awarded contract will see Accenture Federal Services extend these capabilities, providing essential licenses and an end-to-end Infrastructure as a Software (IaaS) roadmap for the implementation of intelligent automation.

Continued Partnership with the Social Security Administration

Laura Coon, Managing Director at Accenture Federal Services and Social Security Administration Client Account Lead, expressed enthusiasm about advancing the partnership. Coon highlighted that the collaboration, building on 14 years of successful engagement, will help the SSA achieve substantial business value from the Hyperscience hyperautomation platform. The initiative is part of the SSA’s broader Modernization Plan aimed at enhancing its ability to respond to evolving needs for retiree and survivor benefits efficiently and cost-effectively.

Contract Duration and Accenture’s Role

The contract, with a performance period extending over five years, underscores Accenture Federal Services’ commitment to supporting the SSA in achieving its modernization goals. Accenture Federal Services, a prominent US federal services provider and subsidiary of Accenture LLP, is renowned for its role in advancing federal government capabilities through digital innovation and technological solutions. The company’s efforts are focused on delivering impactful solutions that enhance government operations, leveraging advanced research and development, emerging technologies, and human-centered design.

Strategic Impact of the Contract

Experts suggest that this contract will not only streamline SSA’s operations but also set a benchmark for future government digital transformation projects. By integrating advanced AI and machine learning technologies, the SSA will likely see significant improvements in processing efficiency and accuracy, setting a new standard in federal service automation.