Infosys and Microsoft deepen strategic partnership to drive global adoption of Generative AI and Microsoft Cloud

Infosys (NSE, BSE, NYSE: INFY), a leader in next-generation digital services and consulting, has announced an expanded collaboration with Microsoft to expedite customer adoption of generative AI and Microsoft Azure on a global scale. The collaboration leverages specific capabilities of Microsoft Azure, including Azure Machine Learning for developing advanced AI models, Azure Synapse Analytics for large-scale data processing, and Azure Cognitive Services for enabling intelligent features such as language understanding and image recognition. This strengthened partnership aims to optimize the value realization of technology investments for joint clients while driving transformative outcomes across multiple industries. By synergistically leveraging each other’s capabilities, Infosys and Microsoft aspire to generate significant advancements in the digital transformation landscape, thereby providing enterprises with sophisticated tools and comprehensive frameworks designed to meet their dynamic needs, such as Infosys Cobalt for cloud modernization, Microsoft Azure Synapse for advanced analytics, and Infosys Topaz for AI-driven automation.

Revolutionising Software Development through GitHub Copilot

Infosys has observed a significant increase in productivity metrics since adopting GitHub Copilot. For instance, development timelines have been reduced by approximately 30%, while code quality metrics have improved by 25%, as compared to traditional methods. These quantitative outcomes serve as a testament to the efficiency gains and high-quality outputs facilitated by GitHub Copilot.

Infosys was an early adopter of GitHub Copilot, a seminal step in its collaboration with Microsoft on generative AI. Currently, over 18,000 Infosys developers utilize GitHub Copilot, having generated over 7 million lines of code, which has considerably enhanced productivity and reduced development timelines. For example, in modernizing legacy banking applications, the use of GitHub Copilot has accelerated code generation and reduced manual intervention by 40%. Additionally, in the development of healthcare platforms, Copilot has facilitated rapid prototyping, allowing developers to focus more on innovation rather than repetitive coding tasks. The use of GitHub Copilot not only improves efficiency but also ensures a higher standard of code quality, fostering large-scale innovation. By establishing the GitHub Centre of Excellence, Infosys is uniquely positioned to deliver enterprise-grade AI-driven innovation to clients across the globe, offering bespoke solutions that expedite digital transformation initiatives and cultivate more adaptive development environments.

Enabling Industry Transformation through AI and Cloud Integration

A notable case study illustrating the success of this integration is the deployment of Infosys Cobalt and Microsoft Azure for a major global financial institution. This initiative helped the client modernize their core banking system, reducing operational costs by 20% and enhancing system scalability. Furthermore, the integration facilitated real-time data analytics, enabling better decision-making and significantly improving customer satisfaction. This real-world example demonstrates the potential impact of combining Infosys’ and Microsoft’s technologies to drive meaningful industry transformation.

Beyond software modernization, Infosys was chosen as a strategic partner to support cloud and AI workloads for Microsoft’s enterprise customers. This partnership amalgamates Infosys’ proprietary AI and cloud platforms—Infosys Cobalt, Topaz, and Aster—with Microsoft’s cutting-edge technologies to drive the adoption of enterprise AI and elevate customer experiences. Infosys Cobalt offers a comprehensive set of services, solutions, and platforms for cloud modernization and transformation, providing enterprises with a secure and scalable infrastructure. Infosys Topaz focuses on AI-driven automation, enabling businesses to enhance operational efficiency and reduce manual workloads. Infosys Aster is designed as an AI-powered marketing suite, delivering personalized customer insights and driving targeted engagement initiatives. By integrating Microsoft’s Azure capabilities with Infosys’ industry-specific expertise, the collaboration aims to deliver comprehensive solutions that address a diverse set of customer challenges, providing scalable, secure, and economically efficient offerings that propel digital transformation.

Sector-Specific Collaborations and Impact

The expanded partnership targets several critical industries, with projected growth and trends indicating significant sector-wide transformations. For instance, the financial services sector is expected to see a 25% increase in operational efficiency through digital banking innovations, while the healthcare sector is anticipated to experience a 30% improvement in patient outcomes through AI-driven insights. Supply chain management forecasts suggest a 40% enhancement in visibility and resilience, as predictive analytics and AI integration mitigate disruptions. Similarly, telecommunications is projected to achieve a 20% boost in customer satisfaction due to enhanced network management and AI-powered analytics.

The expanded partnership targets several critical industries:

Financial Services: The integration of Infosys Finacle with Microsoft’s advanced cloud capabilities aims to foster innovation and improve efficiency across financial institutions. This collaboration enables financial firms to modernize legacy systems, enhance operational processes, and offer advanced digital banking solutions that significantly improve customer satisfaction and operational agility.

Healthcare: Infosys Helix, built on Microsoft Azure, is designed to optimize patient outcomes and streamline healthcare processes by integrating AI-driven insights into clinical and administrative workflows. Infosys and Microsoft are committed to enhancing patient experiences, improving accessibility, and enabling healthcare providers to make data-driven decisions that lead to better health outcomes.

Supply Chain Management: The synergy of Infosys TradeEdge with Azure OpenAI services will bring increased agility and optimization to supply chain processes. The partnership aims to provide businesses with comprehensive visibility, predictive analytics to mitigate disruptions, and enhanced resilience throughout the supply chain, fostering more efficient and integrated supply networks.

Telecommunications: The integration of Microsoft’s generative AI capabilities into the Infosys Live Operations platform is poised to enhance connectivity and customer service within the telecommunications sector. AI-driven analytics will empower telecom companies to efficiently manage network operations, anticipate potential issues, and provide superior service quality, thereby boosting customer satisfaction and loyalty.

Customer Service Transformation: Infosys Cortex, an AI-driven customer engagement platform, will leverage Microsoft Copilot to deliver customized AI assistance throughout customer interactions. This integration aims to revolutionize customer service by providing contextually aware, individualized support, reducing response times by up to 35%, and enhancing customer satisfaction ratings by an estimated 20%, thereby improving the overall customer experience across various touchpoints.: Infosys Cortex, an AI-driven customer engagement platform, will leverage Microsoft Copilot to deliver customized AI assistance throughout customer interactions. This integration is intended to revolutionize customer service by providing contextually aware, individualized support, reducing response times, and enhancing the overall customer experience across various touchpoints.

Sustainability and Energy Management: The Infosys Energy Management Solution, in alignment with Microsoft’s sustainability goals, will accelerate the NetZero journey for customers. By using AI and advanced data analytics, the solution helps organizations measure, analyze, and minimize their carbon footprint, thus achieving sustainability targets and contributing to a positive environmental impact.

Ethical AI Development and Workforce Skilling: A key focus of the collaboration is the promotion of responsible AI practices, with an emphasis on key ethical principles such as fairness, transparency, accountability, and privacy protection. Infosys contributes to The Microsoft Responsible AI Partner Initiative by adhering to these principles, ensuring AI systems are developed with rigorous ethical considerations. Both companies are dedicated to creating AI frameworks that prevent biases, promote explainability, and safeguard user data, making them robust, effective, and trustworthy. Complementing these efforts, the partnership includes workforce skilling initiatives aimed at equipping employees with the expertise needed to support the adoption and deployment of advanced technologies. Infosys and Microsoft are investing in comprehensive training programs, certifications, and workshops to cultivate a workforce proficient in AI and cloud technologies, ensuring readiness for the evolving digital landscape. These skilling initiatives include specialized certifications in cloud computing with Azure, AI and machine learning certifications, hands-on workshops focusing on practical implementations of generative AI, as well as industry-recognized credentials in data analytics and cybersecurity. The training content is designed to cover foundational to advanced levels, ensuring that employees at all stages of their careers can benefit from these programs.

A key focus of the collaboration is the promotion of responsible AI practices, with Infosys contributing to The Microsoft Responsible AI Partner Initiative. Through their joint efforts in ethical AI, Infosys and Microsoft are dedicated to the development of AI systems that are fair, transparent, and accountable. Both companies are sharing best practices to create ethical AI frameworks that are robust, effective, and trustworthy. Complementing these efforts, the partnership includes workforce skilling initiatives aimed at equipping employees with the expertise needed to support the adoption and deployment of advanced technologies. Infosys and Microsoft are investing in comprehensive training programs, certifications, and workshops to cultivate a workforce proficient in AI and cloud technologies, ensuring readiness for the evolving digital landscape.

Delivering Innovation and Value Across Sectors

Anand Swaminathan, Executive Vice President and Global Industry Leader at Infosys, remarked that this partnership addresses critical business challenges by delivering value through a client-focused approach across key sectors such as finance, healthcare, and telecommunications. He highlighted that, by harnessing AI and cloud capabilities, Infosys and Microsoft are engineering industry-leading solutions that empower clients to stay ahead of their competition, enhance operational efficiency, and accelerate digital transformation journeys.

Nicole Dezen, Chief Partner Officer at Microsoft, underscored the potential of the partnership to transform industries, streamline operations, and foster innovation through the power of generative AI. She elaborated that this collaboration is not limited to technological integration but extends to empowering customers to discover new possibilities, revolutionize business models, and achieve sustainable growth driven by AI-enabled innovation. Together, Infosys and Microsoft are positioned to redefine industry standards, enabling enterprises to thrive in the era of generative AI, ultimately delivering unparalleled value to clients and driving advancement across diverse sectors.