Guidewire ClaimCenter powers digital transformation of SAISON Auto & Fire Insurance

SAISON Automobile and Fire Insurance Company, Limited, a key player in Japan’s direct non-life insurance market and part of the Sompo Group, has announced a major upgrade in its claims management system. The company is now utilising Guidewire ClaimCenter on Guidewire Cloud, marking a significant milestone in its digital transformation journey. The project, spearheaded by Capgemini, a Global Premier member of Guidewire PartnerConnect, is expected to enhance operational efficiency and customer service in the personal auto insurance sector.

SAISON Auto & Fire Insurance has chosen Guidewire ClaimCenter for its flexibility and scalability. This move is designed to address the increasing number of claims the company has experienced as its business grows. According to Katsushi Nakagawa, President and CEO of SAISON Auto & Fire Insurance, the integration of ClaimCenter on Guidewire Cloud is expected to streamline operations and ensure long-term business success. Nakagawa highlighted that the Guidewire Cloud infrastructure is vital for maintaining stable and effective business operations, particularly for their e-commerce-based model.

Nakagawa further emphasised that the transition to Guidewire ClaimCenter is anticipated to simplify IT operations, enhance business processes, and keep the company aligned with the latest technologies. The integration with Guidewire Marketplace and PartnerConnect solutions is expected to accelerate digital transformation, streamline workflows, and deliver greater value to customers.

Hiroyasu Hozumi, Managing Director of Capgemini Japan, stressed the pivotal role of technology in digital and sustainability transformations. Capgemini’s involvement in the deployment of ClaimCenter on Guidewire Cloud represents a strategic move to enhance operational productivity and efficiency. Hozumi noted that Capgemini aims to leverage global best practices to co-create business value with its clients, highlighting the significance of cloud technology as a foundation for digital transformation.

Christina Colby, Chief Customer Officer at Guidewire, congratulated SAISON Auto & Fire Insurance on its successful implementation of ClaimCenter. Colby praised the company’s efforts to integrate digital insurance solutions and expressed excitement about the potential of ClaimCenter to serve as a robust technology foundation for their claims operations. She noted that SAISON’s use of ClaimCenter will continue to support their mission of delivering user-friendly insurance products and services, enhancing customer satisfaction, and reducing complaints.

The deployment of Guidewire ClaimCenter by SAISON Auto & Fire Insurance is a strategic move aligning with broader industry trends towards digitalisation. By adopting Guidewire Cloud, SAISON is positioning itself to respond more efficiently to the increasing volume of claims and evolving customer expectations. This upgrade not only promises operational improvements but also reflects a broader commitment to leveraging technology for enhanced customer service and business agility.