Infosys Finacle enables Union Bank of India to offer WhatsApp banking

Infosys said that Infosys Finacle has enabled Union Bank of India to offer WhatsApp banking services to the public sector bank’s customers under the name Union Virtual Connect (UVConn).

Union Virtual Connect will provide its retail customers customized, daily banking services, at the time and place of their choices and initially in seven languages.

Customers of Union Bank of India can now securely connect with its official number through the end-to-end encrypted WhatsApp messaging interface from their registered mobile numbers with increased authentication levels.

To make the banking services available on WhatsApp, Infosys Finacle had helped the bank implement its Finacle Conversational Banking, Finacle Mobile Teller solutions, and Finacle Remote Banker solutions.

According to Infosys, the Finacle Conversational Banking and Remote Banker solutions help in facilitating an engaging conversational experience right through the digital journey of a customer. Both the solutions offer the flexibility of human assistance as needed.

The capabilities of Finacle Conversational Banking and Remote Banker are voice, text, or video messaging, along with sharing documents, images, and other content.

Rajkiran Rai G — Managing Director and CEO of Union Bank of India said: “Our retail customers can execute a host of their banking requirements on their own, without visiting a branch, instantaneously and securely. With Finacle Conversational Banking and Remote Banker we can now tap into the growing prominence of social media in everyday life.

“We expect this simple and convenient form of banking to add immense convenience to our customers and hope to see its rapid adoption in the months to come.”

Infosys Finacle, which is part of Infosys’ fully-owned subsidiary EdgeVerve Systems, is also said to have helped Union Bank of India in transforming its branch banking experience. For this, Infosys Finacle had streamlined both branch and teller performance, minimized queues, enabled relationship manager mobility, and boosted efficiencies in operations.

Sajit Vijayakumar — Senior Vice President and Chief Operating Officer of Infosys Finacle said: “Union Bank of India is adapting to the constantly changing needs of their customers and meeting them with new-age banking experiences. WhatsApp has been one of the most popular messengers, revolutionizing the way people interact, and India has one of the largest WhatsApp user bases in the world.

“With Finacle Conversational Banking, Finacle Remote Banker, and Finacle Mobile Teller, Union Bank of India continues its journey towards making banking faster, easier, and more engaging, building on its illustrious heritage while reinventing itself for digital-first banking.”