Community Fibre deploys TCS HOBS platform from Tata Consultancy Services

Tata Consultancy Services (TCS) said that Community Fibre, a full fibre broadband provider in London, has deployed its TCS HOBS platform for modernizing its business operations, improving its agility, and helping in driving future growth.

With the plug-and-play TCS HOBS digital business platform, the British internet service provider (ISP) aims to streamline its operations, sales, and billing processes.

Kamal Bhadada — Tata Consultancy Services Interactive President said: “TCS is a strategic partner to Community Fibre in its mission to bring faster internet services to more homes in the UK.

“Leveraging TCS HOBS and its future-proof agile architecture, we will help them reduce complexities, speed up product innovation, improve customer experience, and support its growth aspirations.”

According to Tata Consultancy Services, its SaaS-based, catalog-driven platform will help in enhancing the ideation and creation of new product and service bundles along with partner offerings. With an intuitive user interface, TCS HOBS will help empower the business teams of Community Fibre to roll out new products more quickly.

Based on a future-proof, microservices and open API-based architecture, TCS HOBS is expected to help Community Fibre in making use of partner ecosystems to foray into B2B2X models.

Chris Williams — Community Fibre CIO said: “Community Fibre will launch new digital services with superior innovation and a much-improved time to market for our customers across all lines of business, helping to maintain our 4.9 ‘Excellent’ Trust Pilot score and 96% 5-star reviews (August). The partnership with TCS HOBS is central to the success of that strategy.”