Bank of Baroda deploys NCR ATM-as-a-Service to transform ATM fleet

Bank of Baroda has selected US-based enterprise technology provider NCR Corporation for deploying the latter’s ATM-as-a-Service solution for transforming almost half of its ATM fleet.

By using the ATM-as-a-Service solution at more than 9,800 ATMs, Bank of Baroda will be able to move management of its self-service channel, including security, compliance, and software updates, to NCR Corporation.

Akhil Handa — Bank of Baroda Chief Digital Officer said: “We are a bank that prioritizes digital innovation and leveraging leading technology to facilitate superior customer experiences, which is why we have decided to partner with NCR.

“By outsourcing the management of our ATMs with NCR, we’ll be able to offer a more modern experience and expanded transaction options via our self-service channel. At the same time, our staff will have more time to focus on our core strengths and growth-focused initiatives.”

With the ATM transformation solution in place, Bank of Baroda is expected to get increased availability and uptime of its ATMs, a better predictable cost structure and the ability to provide seamless transactions to customers.

Frank Hauck — NCR Corporation president and general manager of banking said: “As banks are increasingly challenged with competing priorities, NCR ATM as a Service provides an effective and strategic way to keep up with evolving consumer expectations and quickly deliver the latest innovations.

“The Bank of Baroda is a banking leader both in India and across the globe, and we are proud to empower the institution with an end-to-end solution to digitally enhance its ATM channel.”